![]() But with Samsung Mobile division, Samsung is getting a bad name. With Nokia, I havent hurd such problems of ethics. With Apple, even if they happen once in a while, they too make up, many a times by giving a rough deadline. With Blackberry, problems never happen, and if they do, they would be made up with an apology. If such a thing were to happen with any western companies, the ethical practices they insist on would have compensated buyers with honesty and dignity. Unscrupulously Samsung policies with the mobile division ride on not just unethical practices, but also insensitive and unaccountable practices.Ĥ. Most of the info given at customer care is frustrating, insufficient and um-fullfilling whereas what Service Center does is, just makes the instrument serviceable to factory settings while all the data that is lost is not their concern. Between the inputs from Samsung Customer care and what the Samsung Service Centers tell you, there is a huge difference. ![]() Samsung knew very well that these free bees worth thousands of Indian Rupees would be withdrawn by Sept during upgrade to 4.3 and if this not unethical, what could be. Inspite of raising this matter with Samsung, it refused to acknowledge, less apologize and make up for losses, but Samsung simply stopped responding. As soon as S4 was upgraded to Android 4.3 without owners choice, the free bees were gone. Samsung knew they were changing S4 to Android 4.3 and yet they made sales with several free bees and offers worth thousands of Indian Rupees to be used for a full year by way of some offer coins which could be redeemed for purchase of ebooks, games, movies etc. S4 went for a mandatory change to Android 4.3 and what came about now was incompatibility issues.Ģ. S4 launched with Android 4.2 however, with the mad race the Samsung has indulged with, to keep the S4 market buoyant, they planned Android 4.3 for Note3 and extended to S4, thinking a carrot would be good. Far from expectation, Samsung has passed on the product with the following intent raising doubts on the ethical practices:ġ. Close on the heals of launch of S4 and Note3, much touted feature addition and some fair and honest product features with stability were expected. Galaxy S4 was launched with aggression early 2013. What a great difference between what products one receives from west (Apple, Blackberry, Nokia), what the quality of product, aftersales service or ethics one gets from eatern companies like Samsung.
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